Universal Cooling offer 24 hour call out 365 days a year. Our engineers are fully versed in all aspects of the refrigeration and air conditioning industry and are up to date on all the latest training courses for all the new technology. We are proud that all our Directors and senior management are also fully versed and are “ex engineers”. We have a wealth of experience stretching back decades. Our management offers unrivalled back up to engineers on the front line who are second to none. The service management team have been with the company for many years, the administration of this department is excellent. We pride ourselves on having a very low staff turnover. With this we have great continuity for our loyal customer base.
We operate Jobflow service software, we can upload a callout in real-time to the engineer’s PDA device therefore cutting out downtime for the engineer. This offers electronic service reports the instant a job is completed for the customer and for the office to follow up with a further quotation, if required. All in all, the best in efficiency for Universal and the client. This service allows the client to call up any history on any work carried out by us on site and also per piece of equipment.